Privacy Policy

Privacy Policy

Last Updated: August 1, 2026

Airline Guitars ("Airline Guitars," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your information when you visit our website, purchase our products, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect the following types of information:

Information You Provide

You may voluntarily provide information such as:

  • Name

  • Email address

  • Telephone number

  • Billing and shipping addresses

  • Payment information

  • Order details

  • Customer support communications

  • Product reviews

  • Newsletter subscription preferences

  • Information submitted through contact forms or chat

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Referring websites

  • Time spent on pages

  • Purchase history

  • Shopping cart activity

  • Cookies and similar technologies

This information helps us improve our website, understand customer behavior, and provide a better shopping experience.

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Process payments

  • Ship products

  • Provide customer support

  • Respond to questions

  • Send order confirmations and shipping notifications

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Personalize your shopping experience

  • Provide marketing communications when you have opted in

  • Comply with legal obligations

AI-Assisted Customer Support

Our online store may provide AI-assisted customer support through Shopify Inbox.

When you choose to interact with our AI chat assistant:

  • Your chat messages may be processed by Shopify on our behalf.

  • Shopify may process chat communications to generate responses and improve the quality and performance of AI-assisted customer support over time.

  • Conversations may be reviewed when necessary to improve customer service or resolve support issues.

Please avoid sharing sensitive personal information such as passwords, Social Security numbers, or complete payment card information through chat unless specifically requested as part of a secure support process.

Shopify Services

Our store is hosted by Shopify Inc.

Shopify provides the ecommerce platform that allows us to sell our products and services.

Shopify may process information including:

  • Orders

  • Payments

  • Shipping information

  • Customer support communications

  • Device information

  • Analytics

  • Fraud prevention information

For additional information regarding Shopify's privacy practices, please review Shopify's Privacy Policy.

Payment Processing

Payments are securely processed through Shopify Payments and other authorized payment providers.

We do not store your complete credit card information on our own servers.

Payment information is transmitted using industry-standard encryption and handled by PCI DSS compliant payment processors.

Shop Pay

If you choose to use Shop Pay, your information will be processed according to Shopify's terms and privacy practices.

Shop Pay may securely store payment and shipping information to make future purchases faster.

Email Communications

If you subscribe to our newsletter or make a purchase, we may send:

  • Order confirmations

  • Shipping updates

  • Product announcements

  • Promotions

  • Newsletters

You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link contained in our emails.

You will continue to receive transactional emails relating to your orders.

Cookies

We use cookies and similar technologies to:

  • Remember your shopping cart

  • Maintain login sessions

  • Analyze website traffic

  • Improve website performance

  • Measure advertising effectiveness

  • Personalize your shopping experience

Cookies may be placed by:

  • Shopify

  • Google

  • Meta (Facebook)

  • Other service providers assisting us in operating our business

Most web browsers allow you to disable cookies through browser settings.

Please note that disabling cookies may affect website functionality.

Analytics

We use analytics tools to better understand how visitors use our website.

Analytics information may include:

  • Pages viewed

  • Session duration

  • Device type

  • Browser

  • Geographic region

  • Referral sources

This information is generally aggregated and does not directly identify individual visitors.

Advertising

We may use advertising technologies provided by companies such as Google and Meta to:

  • Measure advertising performance

  • Show relevant advertisements

  • Build remarketing audiences

  • Improve future advertising campaigns

These providers may use cookies and similar technologies according to their own privacy policies.

Sharing Your Information

We may share information with trusted service providers that help us operate our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Email service providers

  • Analytics providers

  • Fraud prevention providers

  • Customer support providers

These providers may only use your information to perform services on our behalf.

We do not sell your personal information.

Legal Requirements

We may disclose information when required by law or when we reasonably believe disclosure is necessary to:

  • Comply with legal obligations

  • Protect our rights

  • Prevent fraud

  • Protect customers

  • Enforce our Terms of Service

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information.

Our Shopify-hosted store utilizes secure servers, encryption, PCI DSS compliant payment processing, and other security measures designed to protect customer information.

However, no method of transmission over the Internet can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as reasonably necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal obligations

  • Resolve disputes

  • Maintain business records

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Your Privacy Rights

Depending on where you live, you may have rights including:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information

  • Restriction of processing

  • Data portability

  • Withdrawal of consent

  • Objection to certain processing activities

To exercise these rights, please contact us using the information below.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

  • Know what personal information we collect

  • Request deletion of personal information

  • Correct inaccurate personal information

  • Request access to your information

We do not sell personal information as defined under California law.

European Privacy Rights

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

Where applicable, we rely on legal bases such as:

  • Performance of a contract

  • Consent

  • Compliance with legal obligations

  • Legitimate business interests

International Transfers

Your information may be processed in countries outside your own, including the United States.

When required, we take reasonable steps to ensure appropriate safeguards are in place for international data transfers.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us:

Airline Guitars

Email: info@airlineguitars.com

Website: https://airlineguitars.com