Airline Guitars Returns Policy
TRY ANY AIRLINE GUITAR FOR 45 DAYS. LOVE IT OR SWAP IT.
Free returns within 14 days. Full exchange within 30. We stand behind every guitar we sell.
At a Glance: Return Windows
| Return Window | Refund or Credit | Return Shipping | Outbound Shipping |
|---|---|---|---|
| 0-14 Days | Full refund | We cover it | Deducted if free shipping was applied |
| 15-30 Days | Exchange only - no cash refund | Buyer pays | N/A |
| 31-45 Days | Store credit or exchange only | Buyer pays | Deducted from credit + 20% restocking fee |
Outbound shipping deduction applies only when your original order shipped free. If you paid for outbound shipping at checkout, no additional deduction is made.
The 20% restocking fee in the 31-45 day window covers inspection, restringing, setup, and repackaging of a played instrument.
Item Arrived Damaged or Defective?
We guarantee every Airline Guitar arrives safe and as described. If your instrument arrives damaged or defective:
- Contact our support team as soon as possible at support@airlineguitars.com
- We will provide a prepaid return label at no cost to you
- We will resolve by exchange, refund, or credit at our discretion
Damage or defect claims must be reported promptly upon receipt. Do not attempt repairs or modifications before contacting us.
Changed Your Mind?
No problem. That is exactly what the 45-day window is for. Here is how it works by window:
0-14 Days: Full Refund + Free Return Shipping
Submit your return request within 14 days of receiving your order and we will cover the return shipping label. Your refund will be issued for the full purchase price, minus the cost of outbound shipping if your order originally shipped free.
Example: You ordered a $99 guitar with free shipping (actual outbound cost: $8). You return within 14 days. Refund = $99 minus $8 = $91.
15-30 Days: Exchange Only
Between days 15 and 30, we will gladly swap your guitar for a different model, color, or configuration. No cash refunds are issued in this window. You are responsible for return shipping. If your exchange item is higher in value, you pay the difference. If lower, we issue store credit for the balance.
31-45 Days: Store Credit or Exchange + Restocking Fee
Between days 31 and 45, you may return for store credit or exchange. The following deductions apply:
- Return shipping is the buyer's responsibility
- Outbound shipping cost deducted from credit if your order originally shipped free
- 20% restocking fee applied to the original purchase price
Example: $99 guitar, free outbound shipping ($8 actual cost), returned on day 38. Store credit = $99 minus $8 minus $19.80 = $71.20.
Exchanges on Discounted or Promotional Purchases
If your guitar was purchased at a sale or promotional price, any exchange will be processed based on the original amount you paid — not the current retail price. You are responsible for return shipping on the guitar coming back to us, as well as outbound shipping on the replacement. No shipping credits or complimentary labels are provided on exchanges of discounted items, regardless of which return window applies.
Before You Return - Let Us Help
Many returns are preventable. Our team can often resolve setup issues, tone questions, or playability concerns in a single conversation. Please contact us before initiating a return.
Contact us at: support@airlineguitars.com
Return Condition Requirements
All returns must arrive back to us in original condition to qualify:
- Original strings, nut, hardware, and factory setup intact
- No fret wear, strap button marks, finish scratches, or play wear
- All original packaging, hang tags, and accessories included
- No modifications of any kind
If an instrument arrives back showing signs of use, abuse, or missing components, an additional restocking fee may apply at our discretion, or the return may be declined.
How to Start a Return
Fill out our online return request form at airlineguitars.com/pages/return-request-form. A member of our returns team will be in touch within 1-2 business days with next steps and, where applicable, a return shipping label.
Do not ship your guitar back before receiving written authorization from our team.
Pedals and Electronics
The 45-day return window applies to Airline guitars only. Pedals, effects, and other electronics are eligible for return within 30 days of purchase, subject to the same tiered conditions: original condition, original packaging, and no signs of use or modification. The shipping deduction method applies equally.
Duties and Import Fees
If you were charged duties and taxes upon delivery, those amounts may be reclaimed from your government after completing your return with us. Please refer to your local customs authority for details. Airline Guitars does not refund duties or import fees directly.
Beyond 45 Days
Return requests submitted after 45 days of receipt will be handled on a case-by-case basis at our sole discretion. Contact our support team to discuss your situation.
Final Sale Items
Items listed as Clearance, Overstock, Open Box, or B-Stock are final sale. These items are sold as-is and are not returnable or exchangeable. They are still covered by our standard warranty and guaranteed to arrive as described.